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Tenancy Deposit Service restores emails and phones after HQ fire

Tenancy Deposit Service restores emails and phones after HQ fire

first_imgThe Progression Center in Hemel Hempstead before the fire. Phone lines for the Tenancy Deposit Scheme (TDS) have been reconnected following Wednesday night’s fire at its headquarters in Hemel Hempstead, the company has announced, and its email service has been reinstated too.“Phone lines have now been restored and we will continue to improve these services over the coming days,” a statement says.“All deposits remain protected, data is safe, and our website is operating as normal.”TDS has endured one of the worst nightmares any business can imagine; its office was gutted by a ‘major fire’ at its headquarters in the Maylands industrial estate north east of the town centre.As we reported, the blaze started during the late afternoon of Wednesday in the roof of the building (see right) and soon engulfed most of the block rented by TDS as huge flames leapt in to the air.A significant proportion of the building, which is within a complex called The Progression Centre, was severely damaged during the fire, which was put out by 8pm that night.The Mark Road site housed 89 members of staff including management, finance, IT and customer service teams for both TDS’ Insured and Custodial schemes. 19 adjudicators are based off-site.TDS says its business continuity plan swung into action as soon as the extent of the damage to is office was clear, and senior staff at the firm were working until at least 3am that night.As part of the continuity plan, staff have been working from sites around Hemel Hempstead and from Monday (January 14) staff will move in to local, interim office space. Longer-term solutions are being reviewed.Steve Harriott (left), Chief Executive of TDS, said: “It’s a credit to staff and the processes we have in place that this serious situation has in no way affected our operational ability to protect deposits. In fact, less that 24 hours after the building was evacuated, our average call response times were already back to our industry-beating levels at 28 seconds.“I’d like to thank our staff for the calm and professional way they reacted to the situation, the exceptional work of the Hertfordshire Fire and Rescue Service and the wider industry, partners and stakeholders for the messages of support we’ve received.”TDS Tenancy Deposit Scheme fire January 11, 2019Nigel LewisWhat’s your opinion? Cancel replyYou must be logged in to post a comment.Please note: This is a site for professional discussion. Comments will carry your full name and company.This site uses Akismet to reduce spam. Learn how your comment data is processed.Related articles BREAKING: Evictions paperwork must now include ‘breathing space’ scheme details30th April 2021 City dwellers most satisfied with where they live30th April 2021 Hong Kong remains most expensive city to rent with London in 4th place30th April 2021 Home » News » Tenancy Deposit Service restores emails and phones after HQ fire previous nextProducts & ServicesTenancy Deposit Service restores emails and phones after HQ fireCompany says it’s business as usual for its customers despite its office being severely damaged by Wednesday’s inferno.Nigel Lewis11th January 201901,152 Viewslast_img read more

8 ways to boost your bakery business

8 ways to boost your bakery business

first_imgDavid Garman, senior independent director at John Menzies and former chief executive of Allied Bakeries, gave invaluable strategy advice at the British Society of Baking’s (BSB’s) autumn conference.Garman, who has over 27 years of business experience, spoke about how to grow a business. Here British Baker reports on the highlights:-         Develop a growth strategy to increase the value of your business. If you don’t make a strategy, nothing will change.-         Bury your natural scepticism – get someone to do your strategy work who can challenge what’s already in place.-         You must start in the future – make an aim, something that will make you and your entire workforce want to get out of bed in the morning.-         Base your business on a big idea – be ambitious, be inspirational. Warburtons did it and it’s all over their branding, their website – it worked for them and it can work for you.-         Do some serious customer research – of your competitors, your marketplace and your own staff. Use someone independent who isn’t afraid to tell you the absolute truth.-         Choose your priorities – pick three and really get behind those. Soreen was one of the best-known brands in Britain, but consumers only bought their products on average once every three months. Now they’re riding high because they focused on what they do best.-         Use numbers to give your customers a compelling reason to buy your products.-         Leadership and quality of leadership is all-important. Don’t blame those below you if things go wrong, make a change from the top.last_img read more